At STYLE SELECTIONS Sales, we’re committed to making your home improvement shopping experience as seamless as our stylish products. Whether you’re upgrading your bathroom with elegant faucets, transforming your outdoor space with durable furniture, or organizing your kitchen with smart storage solutions, we’ve got you covered with transparent shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs clearance.

Returns & Exchanges

We want you to love your STYLE SELECTIONS products as much as we do. If you’re not completely satisfied, our flexible return policy makes it easy to exchange or return eligible items.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in its original condition, and in the original packaging
  • All tags, labels, and protective coverings must be intact
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Custom or special-order items (including made-to-order countertops and ceramic tiles)
  • Opened cleaning and maintenance products
  • Electrical items (indoor/outdoor lighting, ceiling fans, heating equipment) showing installation attempts
  • Installed fireplaces, stoves, and chimney components
  • Products missing serial numbers or with tampered warranty seals

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of receiving your order by emailing [email protected]
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in its original packaging with all accessories
  5. Ship your return using the prepaid return label we provide (for US customers) or follow international return instructions

Return Shipping Information

For US Customers:

  • We provide a prepaid return shipping label for defective or incorrect items
  • For other returns, a $12.95 return shipping fee will be deducted from your refund

For International Customers:

  • You are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service

Refund Process

Once we receive and inspect your return:

  • Refund Timing: Processed within 3-5 business days after we receive your return
  • Payment Methods:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
    • PayPal: Typically processed within 24 hours
  • Original Shipping Costs: These are non-refundable unless the return is due to our error

Exchange Process

For exchanges (size, color, or style changes):

  • Follow the same return process above
  • Clearly indicate in your request what you’d like to exchange for
  • We’ll ship your new item once we receive the original
  • You’ll only be charged if the new item costs more than the original

Note: For faster service, you may place a new order for the desired item while processing your return.

Damaged or Defective Items

If your bathroom decor, outdoor furniture, or other item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange for a free return and expedited replacement

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear STYLE SELECTIONS Sales Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:

  • Product Name: [Product Name from Order]
  • SKU/Item Number: [If available]
  • Reason for Return/Exchange: [Please specify – wrong size, defective, changed mind, etc.]
  • Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the item is unused, in its original condition and packaging with all tags attached.

Please advise on next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]
[Order Date]

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns, or our stylish home improvement products.

Contact us at [email protected] or by mail at:

STYLE SELECTIONS Sales
26 Ross Street
Eldorado, US 62930

Thank you for choosing STYLE SELECTIONS Sales for your home decor and improvement needs. We appreciate your business and are committed to making your shopping experience as stylish and hassle-free as our products!